The Benefits of Outsourcing a Hotline Service
Article by Herb Kimble.
While most business owners believe it is a good idea to provide employees, contractors and other people with a way to report unethical and criminal activity, it’s also required by law. According to section 301 of the federal Sarbanes-Oxley Act, publicly-traded businesses must establish procedures for the receipt, retention and treatment of employee complaints regarding accounting and audit matters. So how do you make sure that your company abides by this law?
Many companies are hiring hotline or answering services that make it possible for their employees to call in potential issues. Although this law applies to public businesses, many private companies are also jumping on the bandwagon. Outsourced answering services companies can help both private and public companies develop safety and ethics compliance hotlines that do more than satisfy federal laws. A small business answering service dedicated to receiving tips about unsafe or unethical practices in the workplace makes it possible for companies to deal with potentially damaging situations before they become a major problem.
In addition to telephone answering services, an outsourced hotline service can provide companies with a comprehensive online support system for tracking complaints. When an issue does come up, the allegations will be taken care of by a person who is trained in dealing with these cases and investigations. Companies can also ask for interpretive support to ensure that your clients will be able to communicate their issues and information without being lost in translation.
Since issues don’t only occur during regular business hours, most hotlines offer 24-hour solutions. A hotline that can be accessed 24 hours a day, seven days a week is especially important for doctor’s offices and emergency centers. A doctors answering service can be set up around the clock to ensure that your clients can call any time of day. Finally, a professional hotline service should also place a strong emphasis on security and keeping confidential records.
Bio: Herb Kimble is a successful entrepreneur who became a film and television producer. Herb has found professional success in sales and marketing, using methods including direct and telemarketing. Herb Kimble is a leading mind in sales and marketing, and an accomplished professional.